Date of last review 28/02/2023.
Flint House® Police Rehabilitation is registered as a data controller with the ICO, registration number Z3180307. Flint House operates as a data controller in the delivery of rehabilitation services and in the operation of the Flint House Lottery.
Flint House Police Rehabilitation stores and processes personal data from those that support, use or facilitate its services.
The General Data Protection Regulation (GDPR) is a European framework for data protection laws. It gives individuals greater protection and rights and will give them more control over how their data is used.
Flint House Police Rehabilitation respects everyone’s right to privacy and fully supports these regulations and has reflected this commitment in this Privacy Policy. This Policy provides clarity on what data we have, why we need it, how we use it, and who has access to it. We have a Data Protection Officer who can be contacted if there are any concerns.
This policy applies to information that Flint House Police Rehabilitation collects about:
Any questions about data protection at Flint House® should be directed to the Data Protection Officer; reception@policerehab.co.uk or send a letter to;
The Data Protection Officer
Flint House Police Rehabilitation
Reading Road
Goring on Thames
Oxfordshire
RG8 0LL
Flint House Police Rehabilitation collects and processes a range of personal data. Personal data is any information about an individual from which the individual can be identifie
If you are a patient we will hold information on name, address, telephone numbers, email address, title, date of birth, gender, previous names, vehicle registration, next of kin, your police role, force, length of service, retirement date, dietary requirements, medical history, medical records, contact details for your doctor, consultant, or other healthcare professional. We may receive information about you from other sources such as your parent police organisation, which we will add to the information which we already hold about you in order to help us provide the required services or comply with our legal and regulatory obligations
If you are a supplier we will hold information on goods and services we source from you and account payment details
For a job application we will hold information such as name, title, address, email address, telephone number, date of birth, gender, national insurance number, marital status and forms of identification.
For work experience we will hold details of your school or college, personal details including name, address, telephone number and email address.
For staff members we will hold personal details including name, title, address, email address, telephone number, date of birth, gender, next of kin, bank details, remuneration including entitlements and deduction, tax status, national insurance number, marital status, details of leave and sickness, driving license, passport, details of disciplinary or grievance procedures and performance management records.
For Trustees we will hold information such as name, title, address, email address, telephone number
For individuals making donations we will hold personal details such as name and address, financial payment details and the amount donated for auditing purposes. This excludes regular pay roll or direct debit donors.
If you are buying lottery tickets we will hold financial information including bank details and personal details such as name, address and phone number
For complainants we will hold information such as name, title, address, email address, telephone number, your legal representative’s contacts and details of your complaint
For visitors to our website you are not required to register unless applying for treatment, applying for the Flint House Lottery or subscribing to our newsletter. We collect users’ browsing actions and patterns. We do not identify individuals.
Where we provide services to you or you make an application for treatment, apply for a job or you are a member of staff our legal basis for processing your data is contract. We also have a legal and regulatory basis for holding some of your data. Details on individuals, sole traders or limited liability partnerships who are not current clients use consent.
We only collect sensitive information where legally required or as part of the recruitment or treatment process. This would be necessary to make provision and reasonable adjustments as an employer or healthcare facility. Sensitive information includes data relating to race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life or criminal records.
We use photographs to display and market the services, facilities and treatments we offer.
If you are present when photographs are being taken you will be asked for consent for photographs to be taken and used. You may withdraw your consent at any time by contacting the Data Protection Officer.
CCTV is in operation at Flint House Police Rehabilitation for the purposes of crime prevention and safety of staff, patients and visitors. No images will be disclosed to a third party unless we have a legal obligation to do so.
We will only share information with third parties where necessary to conduct the services we provide. A list of the categories of processors we use can be seen below;
We have put in place various security measures, including physical, technical and organisational, to protect your personal data from loss, misuse, alteration or destruction. Our security and privacy policies are regularly reviewed. All staff and suppliers handling your data are subject to policies and procedures designed to protect that data.
The information you provide will not be held or transferred outside the UK. We will take steps to ensure adequate protections are in place to ensure the security of your information wherever it is held and processed in the UK.
You have the right to request details of the information that we hold about you. If you would like details of some or all of your personal information, please contact the Data Protection Officer.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes or is inaccurate, for example, if you change your email address or name, please let us know the correct details by sending an email to reception@policerehab.co.uk
You may ask us to remove information under the GDPR Right to Erasure by contacting the Data Protection Officer.
We will only retain your personal data for as long as required to deliver treatment and operate under other legal and regulatory obligations we are subject to. Different types of data will have different retention periods and this is detailed in the Data Retention Schedule (available on request).
Patient data may need to be held for the duration of the patient’s life other data will be retained for the period specified in the Flint House Police Rehabilitation Data Retention Schedule. If you have a question about data retention contact the Data Protection Officer.
We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Privacy policy was last updated in June 2022
Our website contains links to other websites. This Privacy Policy applies only to the flinthouse.co.uk website so when you access links to other websites you should read their own privacy policies.
Cookies usage and tracking technologies on www.flinthouse.co.uk
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage.gaoptout.
The Head of IT is responsible for reviewing and updating this policy on an annual basis.
Fancy a challenge? Many of our patients fundraise for Flint House by running ultra marathons, cycling from Land’s End to John O’Groats, playing in charity football matches and even trekking to Everest Base Camp. Set up a Just Giving page today and choose Flint House as your charity.
Get started >Large or small, donations help us be the best we can be. With your support our gym equipment remains up to date, our mental health support can continue to grow and everyone’s favourite banoffee pie keeps rolling off the production line!
Donate today >Feeling lucky? The Flint House Jackpot Lottery scheme pays out 7 cash prizes every month to the total of £1,500. That's not all, last year our lottery raised over £70,000. You can enter from as little as £1 per month - go on, have a go!
Find out more >Need a quick answer?
To apply to use the facilities and services provided by Flint House you must be either a serving member of the police service, or a retired officer (in receipt of a police pension), and have signed-up to donate.
The following positions are eligible to apply for treatment: Serving Police Officer (warranted officer) including Special Constable, Police Community Support Officer, Police Community Support Investigator, Designated Detention Officer, Escort Officer, British Transport Police, Ministry of Defence, Civil Nuclear Constabulary, National Crime Agency, Port Officer: Channel Islands, Gibraltar Police.
To make ourselves as accessible as possible patients can apply for treatment once the first donation has been made. However, we may look to recover costs if treatments are received and donations are cancelled in the first 12 months of donating.
We can help you with the rehabilitation for any injury, it does not have to have happened at work. We also help with rehab from illness too, including cancer specific rehab.
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