FH 130 300x300px RGB
Charity No: 1146913
A professional HealthCare Provider specialising in the treatment of police officers

CEO Flint House Update August 2020

Tom MCAuslin July 2020


"Flint House’s top team is working non-stop to ensure treatments and programmes can be carried out safely in person. And in the meantime, officers can receive remote support from the charity – and from today follow the centre’s news and views with more regularly updated Social Media posts".
“Officers haven’t been able to come to Flint House because we’re trying to comply with the various regulatory standards to ensure that when patients can come here, we can look after them in a safe environment, so they don’t pose a risk to each other and to staff. That’s foremost in our mind - working out the ways of ensuring that when a patient comes here that they are safe to be here and we can manage their safety while they are here. For Flint House, Covid-19 and the unlocking of the lockdown has posed various challenges because we have to comply with the different industry standards; hotel and catering, bars and pub, gymnasiums and healthcare."
“We’re all looking to get the centre opened again and to carry on what we’ve successfully done for the past 130 years. Police officers, our donors, Police chiefs, Police and Crime Commissioners can be reassured that when we take their officers in for treatment, we’ll be looking after them and making sure they’re safe. We’ve got to make sure that when we’re bringing people here on site that it’s as safe as possible in the current coronavirus environment.”
"During the lockdown, police officers in need have continued to receive Flint House care and support, as some programmes have been taking place virtually with exercise videos and treatments/consulatations being shared online via YouTube, Zoom video calls and other channels. The virtual programmes offered by the Centre have been taken up by around 250 officers after a note was published on the Flint House website inviting existing patients and new patients to take part. During lockdown, the team really got their act together; we had rehab therapists who were doing YouTube type videos, so Joe Wicks eat your heart out!” 
“The physio teams and mental health teams also looked at their patient base and identified who would benefit from having more access to our services and remote consultations, and that’s been really successful. It’s a lot about the dialogue you have with the patient. We accept that it doesn’t substitute the ‘Flint House factor’ of actually being here, but in the current climate, it’s the best that we can do, and our patients do appreciate it. If officers are unsure out there about the benefits of remote consultation, please contact us. All of the physios are working from Flint House. They’re not working from home, and we are keeping that link to Flint House.”
"We hope our new proactive approach to social media will help the centre share the ‘Flint House Factor’ with more officers, encouraging those who need their expert help to come forward and get the treatment they need. We’re being more proactive online and on social media and keep everyone up to date with all the latest information and our opening date.The Flint House factor is how we look after our patients away from the day job, away from the frontline. It’s about the site itself; it’s a listed building in 19 acres of ground, but it’s also that unquantifiable factor that everyone’s here, as patients, to get themselves better and all the staff are here to support that end".
“We treat around 3,500 patients a year - we’ve been doing this for 130 years, so we’re pretty good at it. When you come down our lovely, long drive lined with trees, it’s all part of the ethos of Flint House. We take an element of stress and anxiety away… whatever it is you have stress and anxiety about… whether it’s an injury or just about coming here, it’s our empathy factor.There’s something about coming to Flint House and immersing yourself in getting better - that is the Flint House factor.”
To keep up to date with all the latest from Flint House keep a more regular eye on this Facebook page, follow us on Twitter and Instagram @FlintHouseRehab on Twitter, Like us on YouTube https://www.youtube.com/c/FlintHouseRehab/videos 

Mental Health outreach programme.

Whilst we have to remain closed for residential care we are successfully undertaking personalised outreach programs for officers applying to us for Mental Health treatment as well as Physiotherapy care too. The quote below is from a recent patient officer who used our Mental Health outreach care with one of our Mental health Practitioners during the lockdown period.
"After initial nerves as I didn’t really know how this was going to work were easily put to rest by Alison. Initial consultation was very easy to do and perform we organised in advance our schedule and this acted as an initial ice breaker which I would recommend in the future. She was extremely understanding, compassionate, professional and I was at total ease talking to her about my different symptoms/ conditions.I was set tasks/ homework by Alison to complete by the next session which I understood and completed. I was able to perform these into my current life and even after my first session had such an impact on my mood, well being and life.
My overall experience with the programme is 10/10. Understanding of my needs was 10/10. My mentally health and positivity has increased dramatically by using this programme and I thank you for being accepted.
I would totally recommend this service to my colleagues."
Flint House Mental Health 2020 Reduced page 001

Sign Up for Flint House Newsletter

Its on the way, sign up to receive your first copy! 😊
Keep up to date on the latest from The Rehabilitation Department at The Police Rehabilitation Centre, Flint House, see all our latest educational content in one place, hear stories about what some of the incredible members of our team have been up to and find out all the goings on at The Centre!

newsletter subscribe notice

July 7th Support for Officers Update

To keep you informed the following update is for you and all in Policing who are involved in officer wellbeing and welfare at this challenging time. Following the latest Government advice regarding COVID -19 we are unable to accept or hold application forms for residential treatments.

We are working hard to ensure that the Centre is safe for staff and ready to receive patients on site as soon as it is safe to do so. However we have adapted our approach to work with patients via the internet, dealing both with the backlog of Attendance Applications booked in for whilst lockdown was in force, and now those going forward. Our clinical teams have now been in contact with all our patients who had to have their treatment periods cancelled and remote treatments have been offered where appropriate. We contacted all 453 patients that were due to attend the centre and were cancelled due to Covid-19.

As of today 226 of those patients accepted the offer of a teleconsultation service and are actively under ongoing treatment. 9 of those patients have made a full recovery and have been discharged.

The Centre would now like to invite patients who wish to receive treatment to complete an application form in the normal manner. These forms will then be reviewed by our clinical teams & remote treatment offered if deemed appropriate.

There is a wealth of Flint House generated advice and treatment actions that can individually be undertaken whilst at home on YouTube and via our social media Twitter, Facebook, and Instagram. Our brand-new monthly newsletter with regular information, events, and interest postings about our Flint House team and fundraising support among other topics is now available by signing up.

To be a regular donor as eligible personnel and facilitate accessing Flint House, potential donors can visit our lottery page to donate direct or still utilise the historical route of payroll donation by whatever method and forms your force uses to encompass the donation.

Once again thank you for your support and cannot stress how vital it is for officers to support Flint House not only as a safeguard for themselves but also colleagues should injury or sickness occur.

Capture 7 7 20

As we enter 5th week of Lockdown.. Physio Videos

Stand by your exercise Mat.. Its Monday April 27th and we enter our official 5th week of advised closure..


As long as lockdown continues we will be here with Mark contiuing to braodcast from home his exercise sessions you can do to help your condition should you have one...or if you just want to keep fit. #Rehabitwhatwedo @FlintHousephys @Pol_Charity_UK @PFEW_HQ

Wekk Comm 27th April Physio schedule