- Published: Monday, 03 August 2020
"Flint House’s top team is working non-stop to ensure treatments and programmes can be carried out safely in person. And in the meantime, officers can receive remote support from the charity – and from today follow the centre’s news and views with more regularly updated Social Media posts".
“Officers haven’t been able to come to Flint House because we’re trying to comply with the various regulatory standards to ensure that when patients can come here, we can look after them in a safe environment, so they don’t pose a risk to each other and to staff. That’s foremost in our mind - working out the ways of ensuring that when a patient comes here that they are safe to be here and we can manage their safety while they are here. For Flint House, Covid-19 and the unlocking of the lockdown has posed various challenges because we have to comply with the different industry standards; hotel and catering, bars and pub, gymnasiums and healthcare."
“We’re all looking to get the centre opened again and to carry on what we’ve successfully done for the past 130 years. Police officers, our donors, Police chiefs, Police and Crime Commissioners can be reassured that when we take their officers in for treatment, we’ll be looking after them and making sure they’re safe. We’ve got to make sure that when we’re bringing people here on site that it’s as safe as possible in the current coronavirus environment.”
"During the lockdown, police officers in need have continued to receive Flint House care and support, as some programmes have been taking place virtually with exercise videos and treatments/consulatations being shared online via YouTube, Zoom video calls and other channels. The virtual programmes offered by the Centre have been taken up by around 250 officers after a note was published on the Flint House website inviting existing patients and new patients to take part. During lockdown, the team really got their act together; we had rehab therapists who were doing YouTube type videos, so Joe Wicks eat your heart out!”
“The physio teams and mental health teams also looked at their patient base and identified who would benefit from having more access to our services and remote consultations, and that’s been really successful. It’s a lot about the dialogue you have with the patient. We accept that it doesn’t substitute the ‘Flint House factor’ of actually being here, but in the current climate, it’s the best that we can do, and our patients do appreciate it. If officers are unsure out there about the benefits of remote consultation, please contact us. All of the physios are working from Flint House. They’re not working from home, and we are keeping that link to Flint House.”
"We hope our new proactive approach to social media will help the centre share the ‘Flint House Factor’ with more officers, encouraging those who need their expert help to come forward and get the treatment they need. We’re being more proactive online and on social media and keep everyone up to date with all the latest information and our opening date.The Flint House factor is how we look after our patients away from the day job, away from the frontline. It’s about the site itself; it’s a listed building in 19 acres of ground, but it’s also that unquantifiable factor that everyone’s here, as patients, to get themselves better and all the staff are here to support that end".
“We treat around 3,500 patients a year - we’ve been doing this for 130 years, so we’re pretty good at it. When you come down our lovely, long drive lined with trees, it’s all part of the ethos of Flint House. We take an element of stress and anxiety away… whatever it is you have stress and anxiety about… whether it’s an injury or just about coming here, it’s our empathy factor.There’s something about coming to Flint House and immersing yourself in getting better - that is the Flint House factor.”
To keep up to date with all the latest from Flint House keep a more regular eye on this Facebook page, follow us on Twitter and Instagram @FlintHouseRehab on Twitter, Like us on YouTube https://www.youtube.com/c/FlintHouseRehab/videos