Frequently asked questions

Being a police officer takes its toll, physically and mentally. Injuries and illness are all too common reducing your ability to perform effectively. No matter how young you are you can suffer, affecting your ability to serve and your family relationships. Flint House exists to help you to heal.

To apply to use the facilities and services provided by Flint House you must be either a serving member of the police service, or a retired officer and be regularly donating to our Charity.

SERVING OFFICERS: The following positions are eligible to apply for treatment: Serving Police Officer (warranted officer) including Special Constable, British Transport Police, Ministry of Defence, Civil Nuclear Constabulary, National Crime Agency, Port Officer: Channel Islands, Gibraltar Police.

POLICE STAFF: Police Community Support Officer (PCSO), Police Community Support Investigators (PCSI), Detention Officer and Escort Officer.

RETIRED OFFICERS: If you spent the majority of your police service in one of Flint House Police Rehabilitation’s constituent forces, or since retiring have relocated to a Flint House constituent force, you are eligible to donate and apply for treatment – you will need to be in receipt of a police pension, or in receipt of a medical pension, and you must not have been dismissed as a result of gross misconduct. At check-in our Reception team will ask to see proof that you are in receipt of your police pension payments.

All decisions on admission for treatment will always be based on the merits of each individual case and admission prioritised on the need for treatment.

Avon & Somerset Constabulary, Bedfordshire Police, Cambridgeshire Constabulary, City of London Police, Devon & Cornwall Police, Dorset Police, Essex Police, Gloucestershire Constabulary, Hampshire Constabulary, Hertfordshire Constabulary, Kent Police, Leicestershire Police, Metropolitan Police Service, Norfolk Constabulary, Northamptonshire Police, Staffordshire Police, Suffolk Constabulary, Surrey Police, Sussex Police Thames Valley Police, Warwickshire Police, West Mercia Police, West Midlands Police, Wiltshire Police, Dyfed-Powys Police, Gwent Police, South Wales Police, British Transport Police, Civil Nuclear Constabulary, Ministry of Defence Police, National Crime Agency, Guernsey Police, State of Jersey Police, Port of Bristol, Port of Dover, Portland Port Police, Port of Tilbury Police, Royal Gibraltar Police.

Serving officers donate £7.37 per month via Direct Debit, less than the cost of a take away coffee per week. Retired officers donate just £5 per month. If donating through payroll the deduction to Flint House may look a little different as your donation may be via a ‘give as you earn’ scheme attracting tax relief, or consolidated with other charitable donations that you make via payroll. Check with your payroll team to discover if you already donate.

Donating through Gift Aid means charities can claim an extra 25p for every £1 you give. It will not cost you any extra.

Signing-up is simple – just follow this link to the online sign-up form, fill in your details and the Direct Debit authorisation.

Flint House receives no government funding and is run purely on the generous donations of officers, the police family and the public. Many former patients generously organise fundraising activities and leave a legacy in their will. Find out more about fundraising for Flint House here.

As soon as your first payment is processed you become eligible. Contact us and we will arrange a telephone or online assessment and then propose the best course of treatment.

There is no limit to the number of times you can use our services provided you are a signed-up donor and have a clinical need. You can only apply for one service at a time and will have a new assessment with each application.

We can help you with the rehabilitation for any injury, it does not have to have happened at work. We also help with rehab from illness too, including cancer specific rehab.

Physical rehabilitation at Flint House delivers significant clinical benefit.  Your treatment is delivered in a variety of ways, either residential, out-patients or virtually based around your individual need.

Our Mental Health Support is delivered as a 5-day residential programme.

Ideally, you would attend Flint House in Goring-on-Thames away from the pressures of everyday life, however, we know that is not always possible. We can conduct virtual consultations and follow up with a personalised programme for you to follow at home.

Different forces have different rules so you should check with your line manager, occupational health team or federation rep.

Broadly speaking officers and retired officers from forces located in England and Wales, south of Leicestershire can use our services. Officers in forces located north of Leicestershire are directed to the Police Treatment Centre in Harrogate. Retired officers who have moved to the south from a northern force are eligible to use Flint House. If you are unsure please contact us.

Every individual who uses Flint House is important. Retired officers are provided with the same rehabilitation opportunities and personalised programmes as their serving colleagues.

All decisions on admission for treatment will always be based on the merits of each individual case and admission prioritised on the need for treatment.

Yes, our new mental health service deals with stress, anxiety and depression for retired officers.

All decisions on admission for treatment will always be based on the merits of each individual case and admission prioritised on the need for treatment.

Yes, we can. If you have recently failed your annual JRFT or AFT we can assess your individual needs and provide a bespoke conditioning programme to get you in the right shape to pass.

The first step is to give us a call or to fill-in the contact form. Our reception team can answer all your questions and arrange a time for you to talk to one of our rehabilitation or mental health team to assess your needs.

You may return for physical rehabilitation for the same condition if you have had further medical intervention such as an injection or a surgical procedure.  If you are unsure then contact us.

Unfortunately no. All monies received are a charitable donation and will be put to good use by Flint House helping us to heal serving and retired police officers.

To make ourselves as accessible as possible patients can apply for treatment once the first donation has been made. However, we may look to recover costs if treatments are received and donations are cancelled in the first 12 months of donating.

No you don’t. All you need to donate is £5 a month, this means you can apply for treatment.

You can. If you spent the majority of your police service in one of Flint House Police Rehabilitation’s constituent forces you are eligible to donate and apply for treatment. Please contact us before signing up to discuss this.

It is a brief medical history, including significant past medical history, current medications and any clinical letters that may be relevant to this episode of care. We need this to ensure we can offer you safe and suitable treatment, and to carry out a risk assessment. Contact your GP and ask for an electronic copy to be emailed to yourself. Then upload it to the e-application.

If you need help explaining to your GP why you need a Patient Summary:

https://www.flinthouse.co.uk/patient-summary/